Exceptional customer service is of utmost importance to our company. Having worked in the hospitality industry for many years, I am very aware of what a difference outstanding customer service can make to the success of a business.

Last week I visited F M Light & Sons in Steamboat, Colorado (well known for their cowboy hats & cowboy boots) in search of a pair of shorts. A friendly sales associate showed me what they had and asked  who I was buying for. I said “my son.” I said that “I thought I had better get some Carhartt shorts because they will be getting heavy use” and shared the fact that my son was working  on the Appalachian Trail in New Hampshire this summer. I paid for the shorts and left.

Today, I received an envelope in the mail. I opened it to find a thank you note for shopping at FM Light and Sons. Not only that, a handwritten note from the sales girl,  saying “she hoped my son liked his shorts out on the Trail. ” Now I can truly understand why FM Light and Sons has been in business since 1905.

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