Category Archives: Travel

We Are Global

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Being a company that ships all over the world, it is imperative for us to know how to ship orders the quickest and most efficient way. Last week, we shipped one of our clients DVD’s to Sri Lanka. That may have been our first shipment to that country. But, when you have a following, you have a following!

That is the hope for our blog. That there are lots of folks all over the globe interested in the subject of order fulfillment for independent publishers or simply interested in some of our other independent thought, words and views. There are lots of fulfilling things to talk about in this world. It’s not all bad!

This blog brought to you by www.CornerstoneFulfillmentService.com

Customer Service at It’s Best

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Exceptional customer service is of utmost importance to our company. Having worked in the hospitality industry for many years, I am very aware of what a difference outstanding customer service can make to the success of a business.

Last week I visited F M Light & Sons in Steamboat, Colorado (well known for their cowboy hats & cowboy boots) in search of a pair of shorts. A friendly sales associate showed me what they had and asked  who I was buying for. I said “my son.” I said that “I thought I had better get some Carhartt shorts because they will be getting heavy use” and shared the fact that my son was working  on the Appalachian Trail in New Hampshire this summer. I paid for the shorts and left.

Today, I received an envelope in the mail. I opened it to find a thank you note for shopping at FM Light and Sons. Not only that, a handwritten note from the sales girl,  saying “she hoped my son liked his shorts out on the Trail. ” Now I can truly understand why FM Light and Sons has been in business since 1905.

This blog brought to you by www.CornerstoneFulfillmentService.com