Category Archives: customer service

Order in the Court

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“Good order is the foundation of all good things.” ~ Edmund Burke

Before the holidays, I was feeling stuck in the snow. I had decisions to make, tasks to accomplish, unsolved business to attend to. All things that had me feeling bogged down.

It is difficult to move into a New Year with unfinished business, whether it is in your personal life or business life. Indecision only brings delays!

What a freeing feeling it is when we finally make decisions, right or wrong! What power we give to ourselves when we step out of indecision. Making a decision paves the way for movement, change and growth. It puts us one step closer to our goals!

You will notice, that as of today, we have put into place some changes in the appearance of our blogsite. It improves functionality of the site for our readers and positions us for exciting changes in the future. Stay tuned, as things develop!

For our independent publishing clients, if you are stopped in your tracks and unable to finish a project, no need to struggle. There are freelance publishing professionals that can help you with every step along the way. If there are decisions that you have put off making, be brave! It is all part of being independent – you can make your own decisions regarding what is best for your own publishing business. Use those freedoms to bring the results and outcome you have been striving for!

Clear the way for success – act now!

This blog brought to you by www.CornerstoneFulfillmentService.com.

New Beginnings

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“All time management begins with planning.” ~ Tom Greening

Have you made your New Year’s resolutions? For alot of people, New Year’s resolutions are the same year after year. They include determination to loose weight, to stop smoking, to include a fitness regiment in their daily living. My New Year’s resolutions include things such as adjustments in attitude – choosing action vs. inaction, taking a new path rather than the same trampled route, focusing on forward motion rather than remaining static.

Determination to move into new territory is scary and uncertain, but the way I see it, it is better than quiet desparation. It involves a leap of faith. Without faith, there is no hope! What it really comes down to is, I would rather feel a sense of accomplishment knowing I have done all I can to succeed.

There is always something in all of our lives that can be done a little differently. Discard what is not working and pave the way for more efficient ways of doing things. It can make a world of difference in your publishing success.

What would you change that would allow you to focus better on your business at hand as an independent publisher? Let us hear from you!

Wishing you all a thoughtful, productive, prosperous and Happy New Year!

This blog brought to you by www.CornerstoneFulfillmentService.com

Once in a Blue Moon

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“The only thing you live to regret are the risks you didn’t take”~ Unknown

Today, I am feeling very fortunate. Since starting my company, I have had the opportunity to meet many incredible people that I would not have ordinarily met, had I not taken a risk. Among them have been extraordinarily talented artists, filmmakers, and individuals who serve their communities through the non-profit sector – all of them independent publishers. All have had similar goals – to share beauty, kindness and knowledge through their unique and creative talents.  All have been so very committed to changing our world for the better and each person is awe-inspiring in their very own way.

Tonight, as the New Year approaches, I will be taking some time to reflect on these past few years to remember some of the individuals that I have crossed paths with. Many of these individuals I have not met face to face, yet through an e-mail or a telephone conversation, they have left a mark on me. I can recall the discussions we have had about their goals and aspirations for their independent publishing companies. All have inspiring, educational or entertaining stories to tell through their books, films or music or through their commitment to a cause or a mission. All are the kinds of people you meet only once in a blue moon.

We want to hear from more of you! By posting your comments to our blogsite, we can together build a community of like-minded people who have independent thoughts, ideas and dreams to share.

Happy New Year 2010! May this coming year bring publishing success to each and every one of you!

This blog brought to you by www.CornerstoneFulfillmentService.com.

A Gargantuan Gift

“Love is, above all, the gift of oneself ” ~ Jean Anouilh

For me, the greatest gift on this earth, is the gift of my family and our independent publishing clients, who allow us to serve them each and every day. They are the purpose of our work. I know blessings when I see them!

This blog will remain silent throughout the holidays so that I can give the best gift of all to my family – my time. If you have children, give them your undivided attention when they need it most. It is the best way to demonstrate how much you value their presence in your life. Unlike other things, nurturing children is not something that can wait.

We appreciate and value the feedback we have gotten from loyal followers of this blog site. In 2010, you will be able to post your comments on this site. Our aim is to provide a community of like-minded readers sharing our dreams, ideas, goals and needs as independent publishers. We want to hear from you and your comments will be a gift to us!

We look forward to sharing some exciting news with you, our loyal readers from around the globe, in 2010.

Merry Christmas, Happy Holidays and Happy New Year to All!

Worth the Wait

“Forgiveness is a funny thing. It warms the heart and cools the sting” ~ William Arthur Ward

Forgiveness comes easier to some than others. I do not get angry very often, but when I do, it passes as quickly as it comes. I have never been one to hold grudges. Life is too short, I have better things to do!

I am practicing forgiveness today and hopefully, there will be others that will join me! My holiday reunion with our son has been delayed from Sunday until Tuesday night due to weather in the East and airlines cancellations. We had gotten a permit to fresh-cut a Christmas tree, and my husband, son and I had planned to cut and decorate our tree on Tuesday. It will have to wait another day,  but, I am not going to spoil my good holiday cheer by getting angry about this uncontrollable snafu!

A few e-mails have arrived from customers who had ordered a certain book for holiday giving and had not yet received it. Hopefully, they will be joining me in forgiveness today, as I have to advise them that there have been delays at the bindery and we can not ship until we receive the product in stock. Although customer satisfaction is always at the top of my list, there are some things in life that we can do little about.

Rather than pout, I am dreaming  about what awaits  me when I finally have the gift of our son home for the holidays. All that really matters is that he arrives safely. Our Christmas tree will be just as beautiful, no matter what day it arrives!

Some things are worth waiting for!!

This blog brought to you by www.CornerstoneFulfillmentService.com.

Come, Bearing Gifts of Healthcare

“It is characteristic of wisdom, not to do desperate things.” ~ Henry David Thoreau

I love Christmas carols and all the traditions of Christmas. As a child, I was the one who awoke before daybreak on Christmas morning, roused my two brothers and twin sister and gathered my parents under the Christmas tree to open presents before the sun came up! I wanted to see the tree all lit up in the darkness of Christmas morn! There was NEVER any sleeping in on Christmas, not with me around!

One of my favorite carols is We Three Kings and I decided this year, I would delve deeper into what the gifts of frankincense, myrrh and gold are all about. What I have discovered is the three wise men were, infact, very wise!  They were pioneers in healthcare. They came bearing gifts of gold, frankincense and myrrh,  maybe not because of the great value to the ancient world, but because all three have significant health benefits!

Frankincense, I will suggest, was an early form of aromatherapy. It’s pleasant scent is used in soaps, lotions, essential oils and incense. It comes from the resin of the Boswellia tree.

Myrrh is used for certain inflammatory conditions, as well as for chapped lips, wounds, and when mixed in proper amounts with food, may protect against gastric ulcers.

Gold, it has been said, has a hisory of treating rheumatologic conditions. I would add that it is used for psychological well being – to enhance one’s sense of prosperity. Don’t we all like to feel a few gold coins jangling around in our pockets?

Whether Santa comes bearing gifts or not, I will still  be up before dawn on Christmas morn because I still love the holidays like a child. I can’t wait to see the faces of those I love – those are the best gifts we can receive.

Maybe in 2010, some old wise man will arrive with a potion that will let me sleep past six am every morning. Nah, I think I will leave my circadian rhythms alone. I like the clock I run by. Chapstick, laced with a little myrrh, in my Christmas stocking for this cold dry Colorado winter, is all I ask for this Christmas!

This blog brought to you by www.CornerstoneFulfillmentService.com.

It is Boxing Day!

“All the statistics in the world can’t measure the warmth of a smile” ~ Chris Hart

To an order fulfillment company, all days are boxing days! As the holidays roll around, the heat is on, as orders are being processed, packed and shipped at a feverish pace. Postal and delivery service carriers also have their work cut out for them. All loads are bigger and heavier to bear during this time of year.

To citizens in the United Kingdom and most areas settled by the British (Australia, Canada and New Zealand), December 26th is boxing day. Historians say the holiday came to be because servants typically worked on Christmas Day. The day after, those in the service industry usually took their holiday and visited their families.  The servant’s employers would present them with gift boxes as they went on their way. This tradition continues today in the UK and other countries, as people give presents to tradesman, mail carriers, doormen, porters and others in the service industry.

The postal service and delivery carriers have ramped up their staff to do their best to see to it that all gifts arrive in time for holiday giving. When a gift arrives at your door, make it “boxing” day, and give a tip, a gift of a smile or friendly thank you for their service. It may make the job all the more fulfilling!!

This blog brought to you by www.CornerstoneFulfillmentService.com

Publishing Success

“When a person really desires something, all the Universe conspires to help that person realize his dream” ~ Paul Coeho

For those of you that are beginning a new venture into becoming an independent publisher in 2010, you will need a checklist of things that will make you a publishing success. Here are some steps for your check list:

  • A good idea that is unique, inspirational or educational
  • Belief in yourself as a writer or publisher
  • Contact with those who can help you along the way
  • Determination that never quits! Check this twice!
  • Excellence in all you do – find a great editor
  • Freelance publishing professionals for help when needed
  • Good cover design that Pops with interest!
  • Honest opinions from others
  • Innovative way to market your publication
  • Joyful  Jubilation as you pass each hurdle
  • Kick in the Pants – when you get frustrated
  • Lots of good advice from experienced publishers
  • Masterful story line
  • Name/title of the publication that will attract buyers
  • Order Fulfillment Company – to process, pack and ship
  • Printer who is reliable and affordable
  • Question others for good advice
  • Return on Investment – Lots of Book/DVD Sales!
  • Software for Publishers that will ease the way
  • Time devoted to making sure every detail is covered
  • Unrelenting pursuit of your dream. Check it Twice!
  • Vision for your publication
  • Writers Group to help support and steer your efforts
  • Xtra pinch of good luck!
  • Yell – go ahead – do it when you are frustrated!
  • Zippy Shipping to get your On-line orders to readers fast!

Check the list, and check it twice. There are lots of steps, but don’t get discouraged. With a clear understanding of your project, your market, your expectations and an unfaultering “CAN DO ATTITUDE”, you can be a publishing success.

Best Wishes for Becoming an Independent Publishing Success!

This blog brought to you by www.CornerstoneFulfillmentService.com

Holiday Preparedness

As much as I hate the idea, I am afraid I will be joining the ranks this year. The ranks of last minute shoppers. The end of the year has crept up on me all too quickly, and as with any business, there are so many things that I need to take care of before I can even think of holiday shopping.

I really don’t like waiting until the last minute to holiday shop. I like to put thought into the gifts I am giving, and know that I am buying a gift that the receiver will really like. And then there is the issue of fighting the masses of last minute shoppers, standing in line at the cash register and waiting your turn to pay.

On second thought, I think I will shop-on line this year. That way, everything will be delivered right to my door. Whoever thought of the  e-commerce way of shopping, must have had the holidays in mind, as it has been a gift to all of us. I will miss the holiday spirit of stepping into decorated stores, seeing the hustle and bustle of the shoppers, and having the store clerks exclaim “Merry Christmas!”  I guess  it is not a big deal, I will create  my own holiday atmosphere right at home by putting on some Christmas music while I shop-on line. I need to always remember those words of some brilliant philosopher “blessed are the flexible, for they shall not get bent out of shape.”

This blog brought to you by www.CornerstoneFulfillmentService.com.

Making Assessments

“Life is the sum of all your choices”~   Albert Camus

For those that are just getting started in independent publishing, there is a breaking point when your company has gained momentum enough to begin to outsource your order fulfillment. All independent publishers wonder when that time has come to seek help. If your  thoughts and feelings resemble this list, it is time to stop going it alone.

  • You are feeling overwhelmed by the amount of work that needs to be done in a day.
  • Packing and shipping orders is not what you have set out to do in your career.
  • Your focus has been mired in details, such as how much it costs to get your independently published book or film from here to there and the best way to do it.
  • You are spending less time on your craft of writing or publishing, and more time on the business aspect of handling orders, recording payments and database upkeep.

Step back, assess how your life will be changed, if you could focus on the creative process and get back to what matters most. You are never alone. Use your favorite search engine and look for affordable order fulfillment for independent publishers. They are the folks who will lend you a hand. What a difference a day makes when you move forward with making a decision.

This blog brought to you by www.CornerstoneFulfillmentService.com.