Category Archives: customer service

An Eagle Eye Approach

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“He is a great communicator and teacher. He knows how to fix things when they go wrong.” ~ Kevin Steele 

Over the past week or two, my son and I have had a running conversation about deadlines, and how they become the all consuming focus for so many writers, filmmakers and artists. 

Sometimes in the rush to meet a deadline, details that are critical to the success of a project are often overlooked. Yes, rewriting or redoing is arduous and laborious, but, it is not worth risking quality for the sake of just getting the project done and out the door. Presenting a project that is representative of your capability as a talented artist is vital. 

Before the deadline, it is wise to have someone take a hard-line objective look at the project you have been so deeply engaged in. An opinion without bias can serve you well! This step should not be ignored, nor should it be left as a final detail. Suppose there are things that need to be reworked? 

Meticulous does not mean being inflexible. It means caring and putting your very best forward. Think of it this way, what do you look for when you are at the other end? Quality, probably!

This blog brought to you by www.CornerstoneFulfillmentService.com.

Send it Packing!

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“Action is the foundational key to all success” ~ Pablo Picasso 

Are you an independent publisher whose story has changed from inspiring, educating, entertaining and informing others to being consumed with all matters related to shipping? Has postage, boxes, tape, labels, pick-up and delivery of orders become the focus of your day? 

In one sense, this is positive! It means your independent publishing business is prospering, and that is, effectively, good news. However, it may be leaving you feeling torn between spending time doing what you need to do and what you love to do. Your life has gone from writer and publisher to maestro of the shipping department, and it is probably making it hard to focus on what you do best! The truth of the matter is, at some point, your labors of love have turned into a labor of dread. 

Perhaps it is time to consider the alternative! An order fulfillment company can help you get those publications out of your basement, garage, attic and car and into the hands of the consumer in the fastest, economical way, leaving you to focus on what you do best – writing and publishing. 

If you have never considered this alternative, maybe it is time! Help is only a click away! Go to your favorite search engine and enter the words – affordable order fulfillment for independent publishers. It is as easy as that!

 Authors and publishers – think outside the box – partner with an order fulfillment company!

This blog brought to you by www.CornerstoneFulfillmentService.com.

Love Them, Support Them

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“We are an independent business first and foremost. …” ~ Erik Monge

I know we have possibly never met, but, I probably know something about you already! You favor the unique, your sites are set on something a little different, you tend to gravitate toward people who form their own opinions. How do I know? You are visiting this blogsite, aren’t you? We are all about independent, thought, words and views! 

Since we think alike, I thought I would share with you something that is taking our communities by storm! It is called Indie Bound. It is a community of people who are working to “strengthen the health of Main Street all across America.” You can find and locate businesses across the U.S. that have the same independent spirit that you have. You can find hardware stores, gift stores, specialty food stores, pet stores and more at the click of this link http://www.indiebound.org/indie-store-finder. 

We are all in this country together. I don’t know about you, or perhaps I do, but I want America to continue to exert her independence and thrive! That is why maintaining the cornerstone principles of our country are so important! It is also why an American fulfillment company specializing in e-commerce and e-marketing for independent publishers was born!  

E-Commerce has it’s advantages and it serves a purpose, there is no doubt about that. But still – get out, support all kinds of independent businesses and support what you and I believe in – our country’s Main Streets!  

See you downtown! 

 My indie view – Weston, VT is the prettiest little town around! Don’t know if this store is Indie Bound but it is a worth a visit!

This blog brought to you by www.CornerstoneFulfillmentService.com.

Right Shoes, Right Occasion

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 “Without faith a man can do nothing; with it all things are possible.” ~ Sir William Osler 

How is your day going? Life has it’s up and downs, doesn’t it?  To be able to travel the path of life without getting your shoes dirty and distressed would be a real gift, wouldn’t it? 

More times than not, staying out of the dust of life means making good decisions, thinking before acting impulsively, and not putting self gratification at the top of the list. It also takes changing our shoes and attitudes for the occasion! Then, we are prepared for whatever comes our way. 

Deciding what pair of shoes is appropriate for the occasion can be distressing enough for those who own many pairs. To help get you started, think what your journey will be this day. Do you need:

  • Hiking Shoes to Climb New Heights?
  • Soft Shoes to Deal with Hurt?
  • Strong Shoes to Lead the Way?
  • Tennis Shoes to Court New Clients?
  • Handmade Shoes for Creative Ventures? 

Sometimes we need assistance from higher beings to help us decide what kind of shoes match the mission. There is help available when we call! If you are faced with ambiguity or indecision in your life, there is a book that may help clear the dusty path. Arrive at your destination with shiny shoes! 

For more information on this book, please visit http://shinyshoesondustypaths.wordpress.com or http://www. joannemahar.com.

What am I wearing today? I decided to put on elastic shoes…expanding with trust. Why? I have a lot of work to fit into this day! If  put my nose to the grind, I can get it all done! There is more time in the day then we think, especially if we forge ahead and stay focused. 

We never know what is just around the corner, though do we?  

This blog brought to you by www.CornerstoneFulfillmentService.com.

Tender is the Night

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“The human heart feels things the eyes cannot see, and knows what the mind can not understand.” ~ Robert Valett

Tender is the night for tiny, premature babies and those who carefully and delicately nurse them through to another day.  I know all about that, firsthand. 

Premiering this week on Discovery Channel at 10 PM (ET/PT) is a 10-episode docu-drama series that visits behind the scenes of leading neo-natal intensive care units in Baltimore, San Diego and Cleveland. The Discovery Channel’s show NICU Diaries http://health.discovery.com/tv/nicu/   follows the lives of real families as they experience the rollercoaster than comes with giving birth to a premature baby. Watch doctors and nurses, as they work around the clock to serve the needs of their newborn, fragile patients. 

Without these dedicated professionals, neo-natal nurses and doctors, so many children’s lives would be lost and the dreams of parents seeing their child grow into adulthood could not be fulfilled. 

I am so grateful and appreciative of the extraordinary care that was given to me as a newborn many, many years ago, at a time when NICU units, as they are known today, were primitive at best. And for the blessings of God, without which I could never have survived. 

P.S. I am hoping to see my niece at work as a NICU nurse, in this upcoming docu-drama series! She works in the San Diego hospital featured. Thanks, E!! for dedicating your talents and expertise to the lives of teeny, tiny tots!

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Smell a Blog

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“All glory comes from daring to begin.” ~ Unknown

The day of independence is almost upon us! In honor of this holiday, one of the things I have decided that I am going to do is to strike out, be bold, and add more herbs to my diet. Today, I thought I would cook up a batch of flavorful gazpacho soup in readiness for the holiday weekend.

I will begin with tomatoes, not common beefsteak tomatoes, but some juicy, ripe off the vine, heirloom tomatoes! May as well start out right and stew them up! Now comes the good part – I’ll add some of those herbs that the Indians used to keep their bodies in tune with nature and helped them maintain proper balance. Into the pot will go:

  • Basil for a little Love
  • Chives to make myself more Useful
  • Parsley for some Merriment on this 4th of July
  • Thyme – why not? I said I was going to become more independent minded and daring in my cooking!
  • Rosemary – to help me Remember the loved ones
  • Chervil – to add Serenity, and just because!
  • Garlic – I don’t think so! That won’t make me any friends!

Umm – Smells good! Can you smell it? Of course you can’t, silly me! Until some entrepreneurial soul decides to spice up the blogging world by adding smell a blog as a new feature, you won’t be able to! Rest assured, that entrepreneurial soul will not be me! I am too busy trying to make my life more fulfilling! How about you?

This blog brought to you by www.CornerstoneFulfillmentService.com.

Seniors on the Rise

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“Until he extends his circle of compassion to include all living things, man will not himself find peace.” ~ Albert Schweitzer 

Eldercare has become big business! Marketers have not contrived a need for eldercare services, there is a real need!  Our senior citizen population is growing at a fast pace! Adult children are looking to fulfill their parent’s senior care needs, in the best way they know how, by researching information and making good decisions about Alzheimer’s facilities, cancer care facilities, long term care facilities and other housing arrangements. Many are looking for advice on fitness for seniors, hospital concerns, privacy issues, in-home care options, integrative health issues and more. 

We are fortunate that in this country, experts are available to guide and advise senior citizens and their adult caregivers on a multitude of issues. On-line support is also available at sites such as:

http://www.parentgiving.com/expert-nswers/caregiving/housing-choices/. On the team of experts of this site is eldercare consultant Mike Campbell. Mike has written a new book called “When Mom and Dad Need Help.” Mike shares advice and information for seniors facing difficult decisions about housing choices and long term care options. Through his consulting business, Campbell Consulting, Inc. Mike has visited hundreds of senior care facilities across the country and has seen, first hand, what is positive and what needs improvement. For more information on this very valuable resource book, please visit http://www.iffenwen.com. 

Seniors deserve good, quality care. If you have an obligation or desire to help your parents when the time is right, make your job a little easier by knowing the facts.

 

 This blog brought to you by www.CornerstoneFulfillmentService.com.

Trusting Trenches

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“Leaders should visit all parts of the office, not just those they pass through regularly.” ~ Unknown

Are you a recent college graduate who has had to accept a less than ideal position? My first job out of college was at a condominium resort. Most of the units were in the rental pool, and the  property was run like a hotel. My job was to serve continental breakfast to the guests in the morning and help the housekeeping department, in the laundry room, in the afternoon. Not at all what I had anticipated my first job out of college would be. But, I needed income right away to fulfill my financial obligations and I was determined to live in a gorgeous resort town.

By the time summer was over, the General Manager of the property recognized my hardwork, my ability to work well with others and found me to be a pleasant communicator with the guests. My reward? A move to the front lines as front office clerk (customer service representative) and reservations clerk.

As I began working in the front office, I quickly learned that working “in the trenches” served a purpose besides as a stepping stone to my new position. I had established a great rapport with a department that was so important to the overall efficiency of the entire operation. When I called from the front office to ask the housekeepers to place special priority on cleaning a unit or take extra towels to a guest, the housekeeping department responded rapidly and kindly to my request.

Moral to the story – trust the trenches, for they serve a purpose in life, too! Prove yourself first, and the rewards will come along the way.

P.S. I also learned a life long skill of how to correctly fold those pesky fitted sheets so they will lie neat and tidy on the linen closet shelf. There are lessons to be learned from all experiences in life, if we recognize them!

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Sweeten the Deal

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“The universe is full of magical things, patiently waiting for our wits to grow sharper.” ~ Eden Phillpotts

Some companies become more famous for their legendary marketing ploys than for their products. For years, Ben and Jerry’s has been the focus of attention for their accomplishments in innovative marketing and product development. Since the start up of the company, decades ago, it’s visionary leaders have tested what happens when combining business with social consciousness. The taste of sweet success for this company, has been the result.

On June 20th, Ben & Jerry’s unveiled Berry Voluntary and Brownie Chew Gooder. You can be sure the sales of these two new ice cream flavors will be closely watched and scrutinized by the company’s marketing and advertising gurus. They will be watching their target markets to see whether the sales performance of these two concoctions have the anticipated results that they expect.

Ben & Jerry’s has never waivered from their belief in the value of being a socially responsible company. The names of these two flavors leave little doubt in the minds of the consumer that volunteerism is supported and positively endorsed by this company.

Having resided in the state of origin of Ben & Jerry’s, Vermont, for over 30 years, I can attest to the fact that Ben & Jerry’s puts “their money where their mouth is.”  The promise of a free ice cream has sweetened the deal for many a volunteer or supporter of non-profit fundraising events. The company takes the cake in their stellar example of giving back to community.

Thanks, Ben & Jerry’s, for dipping into your profits to make this world a better place!

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Striking Gold

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“The two hardest things to handle in life are failure & success.“ ~   Anonymous

I was so disappointed last night not to find on TV, the National team’s baseball game. I wanted to watch first draft pick Stephen Strasburg, make his debut as a major league pitcher. I love all stories about finding personal fulfillment in life and career paths. And Americans have had as many stories about finding success and satisfaction in our personal gifts as you could find anywhere else. It is the land of opportunity and the freedoms we enjoy in this country provide a stage on which to rise to heights unknown if you are willing to work for it.

Many immigrants have come to this country pursuing their dreams. I am always in awe of those who have left their native land behind in search for more. It is not an easy thing to do. A suitcase full of determination, vision, good work ethics, dreams and focused aspirations is what is needed for the good life in America. Demanding that all legal immigrants pack living by the laws of our Constitution in their bags, is not too much to ask, is it?

Our country’s pastures, green with opportunity, will remain healthy and productive if our laws protect the freedoms that we enjoy. Do you have a Made It in America story you can share through independent publishing?

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