Category Archives: order fulfillment for independent publishers

Quality Control in Order Fulfillment

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“Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.” ~ Peter F. Drucker

If you have ever stepped inside the doors of an order fulfillment center, you know there is a lot of inventory being moved around. It is the nature of the industry. If you are an independent publisher who plans on outsourcing your order fulfillment, there are some steps you can take to reduce the chances of having your product damaged in a warehouse environment and increase the odds of your customer receiving your book, dvd or cd in good condition.

  • Request a sample of the packaging, from the fulfillment house, that will be used to ship your book, cd or DVD. Does it pass your “crush test?”
  • Shrink wrap your publications; further safeguarding the product from getting beat up and bent up – especially important for paperback books.
  • Visit the fulfillment house, if at all possible; take tour. Check for cleanliness and order.
  • Every so often, have friends or family order your publication and take note of the exterior packaging. Does it meet with the standards and speed of delivery you agreed upon and are paying for? Does the exterior packaging hold the “goods” securely in place during shipping?

Shrink wrapping may not be necessary for books that will be sold by a wholesale book distributor, in case lots. However, for orders that will be fulfilled individually, shrink wrapping is a great way to protect the edges and corners from being damaged, as it moves through the channels of the warehouse.

Any respectable fulfillment company should give potential clients a tour of their facility and provide you with a sample of the packaging they use, if you ask. A reputable company understands that a lot of time and money has been put into producing and publishing your product, and you are trying to protect your investment.

As an independent publisher offering a quality product, do you what you can on your end to help reduce the likelihood there could be some damage to your stock.

This blog brought to you by www.CornerstoneFulfillmentService.com.

Regard for the Book

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Acceptance of prevailing standards often means we have no standards of our own. – Jean Toomer

Snakes, fingernails scraped across a chalk board and bedbugs are just a few things that make people cringe. What makes me cringe? Books being transported, in tote bags, to book selling events and ill-fitting cartons, which allow books to slide.

Last week, over the internet, on an on-line forum for independent publishers, a person posed a question “Should books be shrink wrapped or not?”

“ Yes…..yes…,” I said “it is worth the extra expense!”

A pet peeve for me is seeing paperback books and hard-covered books with dust jackets being sold with dog-eared corners and pages, when the buyer is expecting brand new.  Independent publishers, it has become even more important to sell your publications at book events in pristine condition. If someone wants to buy a used book, they will go to a place like Amazon or a bookstore that sells used books and pay less than top price.

If you are selling your book at top price, have your books shrink wrapped, so your buyer is guaranteed the purchase of a brand new book. Don’t want to go to the extra expense, you say? If you are handing your own order fulfillment, consider doing the shrink wrapping yourself. Here is a resource for  supplies. http://bit.ly/GHz3WX.

Respect the product you have lovingly created, respect your customer and the money they are spending for a new publication and respect yourself as a top quality independent publisher. It is as simple as that.

Return tomorrow for a tip or two on how to select an order fulfillment company that respects your publications, too.

This blog brought to you by www.CornerstoneFulfillmentService.com.

Take Charge in 2012

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Have you  made your New Year’s Resolution yet? I have and it was easy, too.

I’ll write it and it will consist of eight words. 

“IT IS GOING TO BE A GREAT YEAR!”  

Now, it is up to me to begin fulfilling it!  I’ve got to get on with it. Time’s a wastin’!

 Cheers!  All the Best in 2012!

This blog brought to you by www.CornerstoneFulfillmentService.com.

A Fulfilling Look Back

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“Feeling a part of that community is my greatest reward.” ~ Paul Parker

As I write this final blog post for the year 2011, I am taking stock of many of the exciting things that have transpired over the past year within the independent industry and in my corner of the publishing universe.

 The independent publishing industry is gaining momentum here and everywhere. In June, I formed a networking group for independent publishers in Routt County. Six months later, I am happy to report She Writes Steamboat is an affiliate member of the Colorado Independent Publishers Association. We are over 30 “independents” strong, here in Steamboat. A healthy interest group, ranging from want-to-bes to newly-published to experienced publishers who are looking for support. All wish to be successful in their writing efforts and in selling their quality books. Many have new projects in the works and are exploring e-book publishing, too. Just yesterday, at our monthly SHe Writes Steamboat meeting, a bright and ambitious 16 yr old high school girl joined us. She has already published and is selling her first e-book. 

My downloadable webinar, “On the Fast Track: The Independent Publishing Industry” is now available, thanks to the Colorado Independent Publishing Association. This 18 minute presentation is offered at the reasonable price of $10. CIPA’s mission is to provide affordable opportunity for education about the industry. I am onboard with that idea, too! tp://bit.ly/oIkV2g. 

Over the past year, I have been a contributing writer for the Steamboat Today Newspaper (The Steamboat Pilot). Interviewing and featuring the work of artists in different fields – painters, an actress/producer, independent filmmakers, writers and more on this blog site, has been fun. I am thrilled and grateful for all the opportunities I have had this year. It has been so rewarding to build relationships with blog readers, too. Thank you for visiting this site!  

Over 750 blogs have been published on All Things Fulfilling. The blogs are searchable by category and I invite you to peruse the many topics that have been covered. I will return to this post right after the New Year. In the meantime, I will be planning for the upcoming year and working on something that is very near and dear to my heart – my own book!  Merry Christmas to all. I hope you had a fulfilling year, too!

This blog brought to you by www.CornerstoneFulfillmentService.com.

Treasured Time with a Child

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“The greatest gift is a portion of thyself.”  ~  Ralph Waldo Emerson 

If you visited All Things Fulfilling yesterday, I made a promise I intend to keep today. Here is a short list of my favorite children’s books, published in the 1980s ,when I was raising our young son. At the time, there was  nary whisper of the changes that were on the horizon for the publishing industry, at least not that I was aware of. Thus, the following books are mostly, if not all,  traditionally published. 

In today’s world, there are many fulfilling reads, for children and adults, published independently of the big six or seven conglomerates. What changes we have witnessed in publishing over the past ten or twelve years!  

Jan Brett’s books ranked high on our list of treasured children’s books. Living in the north country of Vermont, our family related to the Nordic themes and art illustrations that were present in most of Jan’s books:

  • The Mitten
  •  Trouble with Trolls
  •  Annie and the Wild Animals
  • Wild Christmas Reindeer

New Hampshire author, Tomie DePaolo’s books, claimed a stake in our hearts, too. My son’s love of Native American history and lore drew us to several of Tomie’s books.

  • The Legend of Indian Paintbrush
  • The Legend of Blue Bonnet
  • The Legend of the Poinsettia 

A few others to consider by various authors:

  • The Christmas Miracle of Jonathan Toomey (now adapted for film)
  • The Napping House
  • The Jolly Postman
  • The Polar Express (also was adapted for film) 

Don’t forget to take time out of this busy holiday season to appreciate God’s gift to you, your child. Spending time with the little ones is far more valuable than anything you will ever find in a shopping mall! The rewards are great for both parent and child. 

This blog brought to you by www.CornerstoneFulfillmentService.com.

Northeastern Book Angels

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“If one looks closely enough, one can see angels in every piece of art.

 ~ Terri Guillemets 

“Mama, Do you Love Me?” Yes, I do sweet child! “More than a walrus loves his tusks,” I would recite. Barbara M. Joosse’s lyrical story, “Mama, Do You Love Me?” offered the perfect opportunity to teach my son about the unconditional love a mother has for a child along with learning about the Inuit culture and Artic wildlife, too. 

With my child, I read a staggering number of enticing and magnificent children’s books as he went through the years of growing up. Because reading together was not something either of us was willing to let go of, I had the privilege of reading to him daily until almost age 12. It was the most treasured and fulfilling part of our evening routine. 

Children have a natural ability to learn language. The importance of reading to a child and talking with them, even about simple things, can not be overstated. It is how a child builds a solid vocabulary for understanding the world around them and how they learn to communicate effectively with others. For more information on this topic, check out this article http://bit.ly/np1Xzh. 

The most fulfilling Christmas shopping I did each year was stepping inside the Publishers Weekly award-winning Northshire Bookstore in Manchester, Vermont. Picking out the most meaningful books I could find for my child, I knew my buying helped to support a top-notch independent bookstore. I also loved the mission of their Book Angel program which put worthwhile books into the hands of many underserved children in the State of Vermont. http://conta.cc/txlh5s. 

 As far as I was concerned, the best gifts given to my child at any time of year were new books or DVDs. Besides Legos, books and films were always his most prized holiday presents. They were gifts that kept on giving for many years. The money spent became a real investment in my child’s future, too.  

Come on back tomorrow. Since I am in the reminiscing mode, I will share a list of my favorite children’s books, published in the 1980’s that “Santa” gave my child over the years. It may help out with some last minute shopping ideas.

More independent, thoughts, words and views from www.CornerstoneFulfillmentService.com tomorrow! Come on back!

 

A Mysterious Relationship

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“The hinge of history is on the door of a Bethlehem stable.”

~ Ralph W. Sockman 

Don’t you just hate it when you think you are finished your holiday shopping only to remember you need just one more thing? If you have a family on your list who lives and loves the equestrian lifestyle, there is one more worthwhile item that you will want to add to your shopping cart this year. 

Executive V.P. of Marketing from the U.S. Equestrian Foundation, Kathy Knill Meyer, has called The Lost Legend of the First Christmas “the perfect “Christmas gift” for people who wish to know more about the mystical bond between humans and horses. This book, the first in The Lost Legend Trilogy by Jo Hardesty, is a gift that will be read year after year because of the appeal it has to the heart and spirit of mankind. The inspiring tale takes children and adults alike on a horseback journey that will lead the reader to a civilization that existed during the time of the birth of the Christ Child, Jesus. 

Besides being a skilled author, Jo Hardesty managed the top three Arabian horse farms in the United States during the 1970s and 1980s. As a horsewoman herself, she has known the companionship of horses her entire life. Through her fictional stories about the relationship between horses and the people who love them, she also incorporates living with faith into the storyline. 

Add this Christmas book or the entire Lost Legend Trilogy to your shopping cart. It is the perfect holiday, birthday or  “just because you’ll love it”  gift for the horse enthusiast in your life. For more information and to order, please visit http://bit.ly/vSAPTH.

Happy Holidays from Steamboat Springs,Colorado.

 This blog brought to you by www.CornerstoneFulfillmentService.com.

Personal Stories: Breathings of the Heart

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“Fill your paper with the breathings of your heart.” ~William Wordsworth 

Dear Santa, 

It has been many, many years since I have sent a letter to you in the North Pole. I want you to know I am grateful for the gifts that I have received throughout my life. I have much to be appreciative for and many of the gifts you have given me have been even grander than I could ever have dreamed. Sometimes, I don’t even realize how meaningful the gifts have been until long after they have been received. 

This year, I have a special request for Christmas. I would appreciate it if you would do what you possibly can to fulfill my gift wish list. I do understand if there are things that you can not give me, perhaps the timing is not right. I recognize you often get requests from people who should work on getting the gifts themselves. 

Several months ago, I embarked on telling my story. That’s right, I am writing a book. I have only just begun, so in order to complete my task, I need your elves to help me out. Hopefully, they will have the necessary tools and materials to help me construct what I am asking for. I will try to describe what I need, as best as I can. 

  • Perseverance and patience – bring the biggest boxes of  those items that you have!
  • Insight – I may need a shovel to go along with that. I might have to dig deep.
  • A dictionary or thesaurus to help me find the right words when I need them.
  • Some smart, independent -type publishing people. Maybe we can teach each other a thing or two. It often goes both ways.
  • A long lasting light bulb,  for internal use, to illuminate my mind. A new socket might help too.
  • Three strong signs – stop, go and proceed with caution. Send instructions along. I will  read them so I know which sign to follow before I go down the wrong path.
  • An energizer bunny to show me how to go on and on, so I can finish what I start.
  • If you give me a gift card for these things, please make sure it does not have an expiration date. I may need these things, and you, longer than I think to get this job done. 

P.S. Santa, if my requests are too great, please, no switches or coal. Just send my requests further north.  Maybe we have the same boss and perhaps he can help us both out.  Next year I will be back in touch. I promise I will work real hard with what you give me. When it is done, I want you to read my story and tell others what I did with the gifts. My requests, I hope, will be beneficial and fulfilling to you, too. Everyone needs a raise in life. 

 I’ll leave a carrot for the reindeer under the tree and something for you, too. Merry Christmas and have a Jolly New Year.

This blog brought to you by www.CornerstoneFulfillmentService.com.

Things that Serve Writers and Filmmakers

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“Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did.”  – Mark Twain

New and improved digital publishing software and digital filmmaking software for editing and post production is appearing on the scene.  In this world of producing digital content for all kinds of screens, there is a growing need. 

Perhaps you are a budding writer or independent filmmaker who has made a resolution to invest in stepping things up a notch by purchasing professional software for digital publishing or for creating films or video in  2012. Choices can be confusing and many when it comes to picking the best software. 

Adobe has a website that may be useful in fulfilling your need for knowledge about which way to turn. Their full range of software is suitable for individual and enterprise solutions. Investment in professional software means the ability to create high quality, professional results. 

Adobe Digital Publishing Suite has solutions for those who wish to create content that will captivate viewers and readers on mobile devices. The publishing suite is all encompassing software and it includes individual programs such as:

  • Photoshop
  • InDesign
  • Flash
  • Premiere
  • After Effects
  • Dreamweavers
  • Illlustrator 

Along with the need for software may come a need for education on how to use it, too! There are certified instructors who can lead you through the effective use of these products. They have the experience and the know-how. To help you explore the right product for your needs and to find out how to locate a certified instructor, please visit this link, http://adobe.ly/r0ONyr. 

Cornerstone Fulfillment Service, LLC does not endorse any one software program. This information is offered to fulfill a need for independent publishing help. By using your favorite search engine, look for digital publishing software. The choices are varied. Be wise! Research before you buy. 

This blog brought to you by www.CornerstoneFulfillmentService.com

 

Collaboration Strengthens the Indies

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“Individually, we are one drop. Together we are an ocean. ~ Ryunosuke Satoro 

Independent publishers in Steamboat and the surrounding Routt County have good reason to celebrate this month. Our meet-up group, SHe Writes Steamboat has grown to include 29 members. We are fulfilling networking opportunity for independent publishers and fostering independent publishing success. Some members are first time publishers, others have several titles under their belt and many are working on new books. The group has been in existence since June 2011. 

Last weekend we made a collaborative appearance at Holiday in the Rockies. This event was organized by the Steamboat Art Council. http://bit.ly/uJFXs7.   SHe Writes Steamboat is also pleased to announce that our individual member’s publications are being considered by book clubs affiliated with the Bud Werner Library for reading in 2012. 

If you are an independent publisher, male or female, in Routt County or in the surrounding counties looking for a meet-up group of this type, we invite you to join us at our monthly meetings. We meet every third Tuesday of the month from 4pm to 5:30pm. For more information on the group and where we meet, go to the SHe Writes Steamboat Facebook page and send us a message you would like to be included in this group. Here is the link http://on.fb.me/oOWKWm. You can also contact me, Sue Leonard of Cornerstone Fulfillment Service, LLC, through SheWritesSteamboat@gmail.com. 

We look forward to learning more about you as an author, independent publisher and as a contributing member of this collaborative group!